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Thread Statistics | Show CCP posts - 6 post(s) |
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CCP Savior
C C P C C P Alliance
61
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Posted - 2016.08.24 15:03:26 -
[1] - Quote
Hi folks,
Just to confirm, we are looking into this issue. At the moment we are trying to narrow down what might be causing the problem and if possible for it to be fixed. Please do keep the bug reports coming in as each one carriers information that might help us identify what might be the culprit. Feel free to pop my name on them as I'll be able to locate them easier.
At the moment we know that crash is occurring for anyone using an AMD graphics card, has their shader settings set to "High" and is attempting to enter a Minmatar hangar. A work around for now would be to set your shader settings to "Low" or as instructed by the GM's, to switch over to the DX9 client.
I'm unable to reproduce this issue in house but would like to know if this still affects the client when using "Med" shader settings. While the difference is subtle between "Med" and "High", it might help us strike off a few ideas of what might be the cause of the crashes.
Our apologies for the crashes, hopefully together we'll be able to find out whats causing the problem and we'll get it fixed as soon as possible.
Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
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CCP Savior
C C P C C P Alliance
61
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Posted - 2016.08.24 15:04:46 -
[2] - Quote
On a side note, AMD released a new set of hotfix drivers (16.8.2) a few days a go. If possible please update to these drivers and let us know if you're still getting the crashes.
Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
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CCP Savior
C C P C C P Alliance
61
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Posted - 2016.08.29 11:59:47 -
[3] - Quote
Hi folks,
Thanks again for all the feedback, its all been incredibly useful. So we believe we have identified what might be causing the issue with entering a Minmatar hangar and a potential fix for the crash is now on our Singularity server.
In order to ensure that this fix works correctly, I would like to ask those of you who are suffering this crash to attempt to reproduce the issue on Singularity. Again please do let us know if you're still seeing this on Singularity so we can follow up on the fix if needed.
Shipwreck ThunderStar - your crashes appear to be a little different to the one that's only occurring in the Minmatar hangar for AMD users, but the fix on Singularity may correct your problem too. Please do get in touch if you're still getting this though.
Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
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CCP Savior
C C P C C P Alliance
62
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Posted - 2016.08.29 14:32:23 -
[4] - Quote
IBIS BANDIT MASTER wrote:wow this is my exact problem!! im going to test on sisi right now. EDIT: problem is solved on sisi! no real way to test random events that cause this problem outside of station tho on a sidenote can a mod remove my dupe topic?
My apologies, I was half way through writing a comment to you about this same problem on your thread before being called away from my desk. A work around for now that has reportedly worked for most users is to reduce your shader settings to 'MED'. Hopefully that will allow you to continue playing with no crashes before the fix heads over to Tranquility.
Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
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CCP Savior
C C P C C P Alliance
63
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Posted - 2016.09.13 11:41:37 -
[5] - Quote
Hi folks,
Sorry to hear that more people are coming forward with this issue. After a good run of testing on Singularity by a few helpful players that were able to reproduce the crash, it appears that our fix has eliminated the driver crash they were seeing. The fix will be going out alongside today's release and should hopefully bring an end to the driver crash you're all suffering from.
If anyone is still crashing post today's release, please do get in touch with an in-game bug report. Having your logs attached to the bug report will help us to identify the issue at hand.
On a side note about DX9, while we have openly stated that we are looking to end our DX9 support, there is no set in stone date yet. We are still looking at the painpoints for players and how they can be addressed before we push this idea on. A sticking point at the moment is the Mac client, once we find a solution to their DX11 problem, we'll then be in a stronger position to push on.
Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
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CCP Savior
C C P C C P Alliance
63
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Posted - 2016.09.14 13:53:28 -
[6] - Quote
Valex83 wrote:I caught that bug after today's patch. But from now it's appears sometimes when I switch between ships in dock. Driver stuck when I changed to legion from stilleto. Moreover this bug happens randomly.
Double check you have "Download Everything" enabled in the launcher, the slowdown or freeze could be from the client downloading the asset. The Stiletto got a redesign as of yesterdays release so that might explain the momentary freeze.
If you're still seeing it on a regular basis, please do send us a bug report, that way we can start to look into what might be causing this. I know it might sound like a generic response, but without seeing your logs and what kind of set up you have, it can be rather difficult to find out what might be causing the issue.
Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
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